Last year, a Salesforce agency was struggling with their developers. The devs were attempting to tackle a project that was beyond their knowledge. In addition, they needed advice on how to approach certain technical situations.

I was engaged to help. A monthly subscription-style service was proposed, as it provided flexibility to the agency to decide the duration of the engagement.

The proposal mentioned scope that was included, such as

  • Meet with the devs as a group on a weekly basis, in an “office hours” fashion
  • Meet with them individually for more personalized advising, as needed
  • Share development best practices and patterns

As well as scope that wasn’t included

  • Write production-ready code
  • Fill-out timesheets
  • Attend standups

I didn’t track my hours, but a rough calculation showed my effective hourly rate was about $5000 USD / hour. The engagement lasted 4 months.

The takeaway
The client was happy with the outcome because their developers had direct contact to a Salesforce expert. Their team also showed noticeable improvements and their project was successful.

I was happy because the client was happy and because this situation showed the power of value-based pricing.

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Salesforce
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