As Salesforce consultants, we are expected to know pretty much everything about Salesforce. But is that actually possible?
The ecosystem grows bigger everyday. The product names keep on changing. The bugs keep appearing. The updates keep coming. And our work doesn’t stop.
It’s not realistic to be able to stay on top of everything and do project work. It’s just not. So be OK with this. Don’t let a client shake your confidence in not knowing the answer to their question.
Once you’ve accepted this fact, you can focus on how to say, “I don’t know”. Here are a few:
- Wow, great question! I actually don’t know this one, but I’ll find out the answer and let you know.
- That’s a great question! It’s been a while since I reviewed that part of Salesforce, so let me double check that and get back to you.
- Humm, I have three options in mind, but want to digest this problem a little further before I propose them. Can I get back to you tomorrow?
The takeaway
Be comfortable with not knowing everything about Salesforce. It may feel awkward at first, but even after 10 years of Salesforce experience, you’ll still need to say versions of, “I don’t know”.
The trick is how to say it without losing credibility.