Everyone goes through challenges. We all have personal and business obstacles. Once you understand this, the knowledge gives you power and understanding.
Today, when someone is overly angry or upset or just overreacts to a situation, my opinion of the situation is different than it used to be. I don’t think to myself, “wow, they are a nasty person”. Instead I think, “wow, they must be going through a difficult time in their life”.
Changing your perspective, and reminding yourself of this, can dramatically help in stressful situations. It can help you be more at peace, and to be kind to the other person.
And being kind is important. To empathize with their situation. To not take what they are saying as a personal insult. And to offer your support to help them manage their stress. And to work together to resolve the actual issue.
The takeaway
Being a “good enough” Salesforce consultant requires much more than just technical skills. It requires you to balance the highs and lows, to understand your colleagues and clients, and to work with them instead of against them.