Every once in a while, it’s interesting to see how our parent company is doing. You know, the big one that we all depend on for our livelihood.
This income chart was recently released:
It’s interesting to notice a few things:
- Service income is greater than Sales.
- Professional services is still a very small part of their revenue. With the various acquisitions of implementation partners, I expected this number to be higher.
- AI income is nowhere to be found. Not sure if it’s simply too small a number at the moment, or some other reason.
Stepping back from this report and looking at recent trends, here are some hot topics I’ve noticed in various Salesforce communities:
- Agentforce is constantly pushed hard while adoption is low. Some people are calling Agentforce a type of vaporware.
- It’s frustrating to see good ideas on the IdeaExchange that were created 9 years ago and still don’t have a resolution.
- The concept of “Ohana” seems to be fading. With multiple rounds of terminations, the company’s concept of “family” is shifting. They just disbanded the team responsible for the “Salesforce Well-Architected” architecture. Further, there’s a feeling that they seem to be moving away from the concerns of the community.
The takeaway
While Salesforce as a company is still going strong, there are some concerning undercurrents. As an optimist, I’m hoping this is just a hiccup and not a larger trend.
Category:
Salesforce