In a recent client meeting, they shared that their users complain about a particular page when using Salesforce on a tablet.
Upon reviewing the page, I noticed the page displays one of several flows, based on a status, and includes several Aura components.
The flows were very similar and Lightning Web Components (LWC) are better than Aura components. So technically, it would be easy to recommend merging the flows into one with decision elements, and replacing Aura with LWC.
In today’s meeting, I explained these points and told them I would make the necessary changes. However I also asked them for more information about their pain points, to ensure the proposed changes would make a difference.
As it turns out, the users complained about a font color and some static text needed to be dynamic.
The takeaway
This is a reminder that even though it’s easy to jump in and fix their technical issues, it may not resolve their business issues.
So be sure to understand their actual issues before implementing your preferred solution.