There’s a perception in the general public that consultants don’t stick around to see the client’s end results. Instead, they come into an organization, give direction and advice, and then leave before seeing the true impacts of those decisions.
While this may be true for management consultants, I don’t believe this is true for Salesforce consultants.
A Salesforce consultant usually starts an engagement during the sales-to-delivery hand-off, and then sticks around until the project is complete and rolled-out to the client’s staff.
A Salesforce consultant not only provides guidance, but also implements technical decisions and verifies the solution during the testing period.
A Salesforce consultant manages dozens of other activities, but for the purposes of this email, we’ll stop here.
The goal today is to remind ourselves that, like management consultants, you need to make decisions as if you own the client’s organization. This means understanding what is in the best interest of the client. But unlike management consultants, you need to see the consequences of those decisions, own the results, and learn from them.
The takeaway
The definition of the word “consultant” is sometimes vague and can change depending on the context. In the Salesforce world, let’s make sure you own this title proudly. Understand that you are present and responsible for the client until the very end.