Expressions or idioms can be a powerful way to be descriptive and provide context. They can also confuse your audience if they are unfamiliar with them.
So, as a good communicator, should you use expressions?
The short answer is yes.
By definition, an idiom (also called idiomatic expression) is an expression, word, or phrase that has a figurative meaning conventionally understood by native speakers.
Thus, before using one, you should be relatively certain your client will understand you. Also keep in mind there are regional differences; something that’s commonly used in the US may not be so in Canada or the UK.
The benefits of using expressions can show your clients you are in the same club, that you can relate to them, and know how to talk like them. It also help soften negative comments.
Some expressions I like to use are
- They can’t see the forest for the trees
- Let’s talk about the elephant in the room
- There are too many cooks in the kitchen
Once a PM told me, “This project is turning into a dog’s breakfast”. At the time, I could only guess at what he meant, as the project wasn’t going well at all. But I didn’t understand him in that moment which created negative feelings.
The takeaway
Expressions can be a useful tool, as long as they are used appropriately and sparingly. When they aren’t, they can cause frustration and alienate your client.