One thing that amazes me about Salesforce (and not in a good way) is that out-of-the-box, nearly each standard object has a different layout on their lightning page. This also applies to some packages built by Salesforce.
For example, the account and contact objects have pretty consistent pages. Both have the following:
- The left column is 2/3 the width of the page and has 3 tabs: Related, Details, and News
- The right column is 1/3 the width of the page and has 2 tabs: Activities and Chatter
When you view the opportunity page
- The left column is 2/3 the width of the page and has 3 tabs: Activity, Details, and Chatter
- The right column is 1/3 the width of the page and has 1 tab: Related
For the case page
- The left column is 2/3 the width of the page and has 2 tabs: Feed and Related
- The right column is 1/3 the width of the page and has 1 tab: Details
Why the heck are these different?!
So every time I spin up a new org, I need to spend too much time reorganizing all the pages to be consistent.
Why is this important? Well, when pages are relatively consistent, they improve your user experience. If the user needs to spend brain power trying to figure out where something is on the page, then you increase their cognitive load. That’s not a good thing, as they should be focusing on their task at hand, not determining how to use Salesforce.
The takeaway
The default lightning pages suck. Spend the time re-organizing them to reduce your user’s cognitive load and improve user adoption.