As a Salesforce consultant, one of your roles when interacting with clients is to exude confidence. They need to feel you’re in control of the technical parts of the project, and to deliver a successful project.
It’s always better to build this type of authority in the early stages of client interaction, as first impressions really count. When you start off well, you can benefit from it for a long period of time.
One simple way to do this is … talk… slowly.
Talking slowly is associated with confident people. The slower you talk, the more you appear to be in control of your own thoughts and emotions.
On the other hand, people perceive others to be nervous or anxious when they talk quickly. They talk fast so they can say what they need to say and then relinquish people’s attention.
The takeaway
When talking to new clients, talk slower than you normally do. It’ll help you collect your thoughts, and your client will perceive you as more confident.
The more confident you seem, the more authority and trust you will receive.