A student of mine recently asked me how to manage a particular situation. She is the tech lead on a Salesforce project and the client is notorious for scope creep.
The discovery phase of the project was quite extensive, and included both the client’s IT team and business users.… Read the rest
Whenever a challenge arises – usually in a business context, but it could be personal – try to think of at least three solutions.
Why at least three?
To start, it’s really important to think of more than just one option.… Read the rest
How do you know whether you’ve captured all the client’s requirements?
Let’s say they’ve asked for a new feature, and wrote it in their own words. They are probably not as technical as you, so it’ll be in business-speak. Note: Be cautious if they try to solution it (we’ll save that conversation for another day).… Read the rest