When you have several solutions to a Salesforce problem, how do you make a final decision? How do you recognize and fight for the best solution?
Enter a framework. A framework is a series of guidelines and considerations to help you make the right decision for a specific problem.… Read the rest
There’s a phenomenon in psychology called anchors. An anchor is usually the thing you think most often of, when presented with a stimulus.
For example, if I ask you to think of a tool, your first thought is probably of a hammer.… Read the rest
Earlier today, I helped a friend clean his storage locker. He’s been holding onto things for far too long, and needed someone to help him discard things.
Being a minimalist, I told him to throw away, recycle, or donate nearly everything.… Read the rest
Yesterday, a colleague accidentally factory reset their mobile phone. She was jet lagged and didn’t fully realize what she was doing until it was too late.
As a result, she lost hundreds of notes, contacts, pictures, and other important information. None of this data was being backed up into the cloud.… Read the rest
Whenever you create or refresh a partial copy or full sandbox, you should be aware of certain privacy settings. For example, you wouldn’t want to accidentally send an email to a contact from a sandbox.
When a sandbox is updated, the email deliverability setting is automatically set to “System email only”.… Read the rest
Whenever a sandbox is created or refreshed, there may be additional steps to perform.
This is because the information from the source environment (either Production or another sandbox) is copied to the destination environment (the new or refreshed sandbox).
Some information should remain the same in the destination as in the source.… Read the rest
Not all Salesforce projects require the same number of sandboxes. Smaller ones require fewer sandboxes and massive projects require additional ones.
Here’s a rough guideline to manage projects of various sizes. One Production is always assumed.
Small
Medium
Large
Extra Large
The takeaway
Not surprisingly, the larger the project, the more the sandboxes.… Read the rest
Before officially launching medium-to-large amounts of new functionality into Production, you’ll want to perform a checklist.
This checklist is a list of things to be completed by you and your team. It details that all the preliminary steps have already been completed, as well as preparing the use for the upcoming change.… Read the rest
The final diagram in this Salesforce diagram series is the release management diagram.
This is used when you’re using DevOps to manage and deploy changes between sandboxes and eventually to production.
It’s common to have a release branch for each major Salesforce instance.… Read the rest
Understanding the relationships between sandboxes and production systems is another key diagram for Salesforce consultants.
This helps understand which sandboxes are used for what purpose and the general flow of configuration and development.
A diagram for sandbox management needs to include
Looking beyond the borders of Salesforce, a system architecture diagram helps understand Salesforce’s place in the project.
Just like user flows, it’s always a good idea to have a current state and desired future state for system architecture. The future state might be a phased approach, with different integrations introduced in later phases.… Read the rest
Knowing and documenting the user’s process is an important step when designing Salesforce. It’s actually one of the first steps in understanding how things currently work.
If your client is moving from a legacy system to Salesforce, the current process should include what the legacy system does.… Read the rest
As a Salesforce consultant, you often need to create a visual representation of Salesforce objects and their relationships.
This representation allows for both you and your client to understand which objects are parents and which are children. It also helps dictate the sequence for data imports.… Read the rest
A Salesforce consultant needs to manage their inbox well. With emails originating from clients, internal team members, and perhaps mixed with some personal emails, having a simple but efficient system can really help keep you organized.
Here are some helpful guidelines
1.… Read the rest
As an independent Salesforce Architect, I usually work on multiple projects at the same time.
Throughout the day, I often need to switch focus from project A to project B, and then return to project A. Then jump to project C, and back to A or B.… Read the rest
As an independent Salesforce consultant, your sales call should be focused on learning about your prospect’s challenges and their desired future state.
There are also several topics that should be carefully navigated or avoided altogether. Here are a few cautionary topics:
1.… Read the rest
When most people think of a salesperson, an image of a stereotypical used-car salesman usually comes to mind.
Sales is so much more than that. It’s essentially just a conversation between you and a proposal to see if your services are a good fit.… Read the rest
There were many questions from readers about the flow transform element. So I played around with it a little bit further and discovered some unpleasant surprises. It’s still helpful, just less helpful than expected.
The core of the issue is, when you use the transform from source data to target data, it’s not actually getting all the fields of the target object.… Read the rest
Today was the first ever Dreamin conference in Montreal.
Note: There are two kinds of Salesforce events: those organized by Salesforce themselves, and those organized by Salesforce supporters. Dreamin events are the latter. You can find them all over the globe.… Read the rest
Let’s say you need to determine the number of unique accounts across a series of opportunities.
The old school method of doing this in a flow is using nested loops. Nested means you loop within a loop. You do this because you don’t want to have a Get operation instead of a loop.… Read the rest
In yesterday’s email, we discussed how to create custom fields to indicate which records were active this year and last year.
That works great for those two years, but what if you want to go further back? Like more than 10 years back, to the beginning of your organization.… Read the rest
One of my clients has to report on all active projects for this year and last year.
An active project in a year is defined as one that started during that year, or in a previous year and the end date was in that year or beyond.… Read the rest
There was some great feedback from yesterday’s email about Too many SIs, not enough consultants.
Here are some interesting observations I felt would be helpful to share with you:
“I check the number of completed projects against reviews. If they do not match – the partner is not asking for reviews for every project – ask yourself why”.… Read the rest
The barrier of entry into Salesforce has never been lower.
Trailhead learning is free, Salesforce itself is constantly expanding into new markets, and news spread like wildfire that anyone can do Salesforce. As one small example, the new Data Cloud certification is basically a give-away at the moment.… Read the rest
When things go sideways, a common defense mechanism for Salesforce consultants is just not to take responsibility. It’s much easier to lean back and point fingers away from yourself.
A common scenario in which this unfolads is when consultants behave as order takers.… Read the rest
Last week I caught up with an old friend over drinks. Within Salesforce, he started as a Project Manager and recently switched to sales.
At one point, he brought up how much he preferred sales over being a PM. He could not imagine spending another minute managing people within projects.… Read the rest
Montreal Dreamin will be held on Aug 15, 2024. It’s the first Salesforce conference in Canada in a number of years.
As I’m located in Montreal, and want this to be a successful event, I’m doing my part to contribute. This means I’m a speaker and a sponsor.… Read the rest
This week, Watt Hamlett and I hosted a webinar called “7 Factors for Salesforce Implementation Success for Nonprofits”.
It was wildly popular, with over 150 people registered (a new record for both of us). It also shows how important and relevant this topic is to nonprofits using Salesforce.… Read the rest
As a Salesforce consultant, you’re most likely going to work with a team. Lone wolves are few and far between these days.
For example, in the build phase of a project, it’s typical to be paired up with an architect, some devs, some admins, along with an analyst and a project manager.… Read the rest
At a local Salesforce user group meeting today, I was talking to someone that recently entered the Salesforce community.
He made the decision to reposition his career last year, then studied and passed the Administrator certification. Now he’s looking for his first full-time or freelance position.… Read the rest