When working on multiple Salesforce projects, It’s common for one project to start shortly after another project begins. Sometimes there’s even some overlap.

Recently, I had one project that required more attention than expected, and I wasn’t able to start the 2nd project at the expected date. It was the 2nd time there was a delayed start to this 2nd project.

Putting myself in their shoes, I emailed the 2nd client and let them know the impacts to their project. Here is that email.


This project started a little later than anticipated because of an unfinished previous project. Today I learned there are some outstanding issues that still need to be addressed.

As I hold myself to a high standard of delivery, and aim to produce the best work possible, I need more time to finish that project, once and for all. As you will see, I’ll approach your project with the same quality. My guarantee is to ensure you are happy with our work, and will continue to work with you until you are satisfied.

I’m sorry and thanks for your understanding.

The takeaway
No one likes delays. The best thing you can do is own it, explain your situation, and reassure your client.

Category:
Communication