Three, and only three, solutions

Whenever a challenge arises – usually in a business context, but it could be personal – try to think of at least three solutions.

Why at least three?

To start, it’s really important to think of more than just one option.… Read the rest

Capturing all the client’s requirements

How do you know whether you’ve captured all the client’s requirements?

Let’s say they’ve asked for a new feature, and wrote it in their own words. They are probably not as technical as you, so it’ll be in business-speak. Note: Be cautious if they try to solution it (we’ll save that conversation for another day).… Read the rest

Do you want fries with that?

I just finished a Slack conversation with a nonprofit client.

The conversation started because I recently implemented a nightly batch job that automatically generated tax receipts for their donors. This is what she requested.

Her exact words were, “Do you think we could automate the tax receipts when a donation from an individual (over $20) comes in through the website?”… Read the rest