Another approach to setting expectations with a Salesforce client is to set the bar low and then deliver more than promised.
Thus, instead of telling them how great the results are going to be, you almost do the opposite.
For example, you could say, “All these extra features sound great, but I doubt we’ll have time to do them for the MVP”. Then you actually deliver them, which delights the client. That’s a win-win right?
Well, if you are pretty sure you can deliver the features, and just want to have some buffer, then that’s fair game. Delight away! But if you’re under promising while knowing the features are easy to add, and just want to impress the client, then please use this approach with caution.
After all, trust is so hard to gain, and so easy to lose.
The takeaway
Constantly under promising and then over delivering is not a healthy long-term strategy. Doing it once in a while can make you seem like a rockstar, but it’s a slippery slope to losing trust if the client suspects you’re not being genuine.