Every once in a while, Salesforce requests feedback from the community. The results of the previous poll were published on March 11.
Interestingly, Salesforce requested another survey last week. This one was specific to AI and how the community views their approach to the topic.
The survey is closed now, but requesting two surveys within a short period of time is telling.
Some interesting questions were:
- How has your perception of Salesforce changed over the past 12 months, and if it’s worsened, why?
- Do you trust Salesforce to act in the best interest of its customers and community?
- Do you feel confident using Salesforce’s AI technology in your current role?
As I’ve mentioned before, my sentiment of Salesforce has changed in the last several months. I’m not entirely sure if it’s positive or negative, but it’s definitely different.
The takeaway
Given this most recent survey, it seems I’m not the only one that shares a change of sentiment towards Salesforce.
You can also read Salesforce Ben’s opinion on the topic.