If you missed the webinar that Mike Tolo and I held last Friday, you can watch it on YouTube.
Here’s the AI-generated summary:
Alex and Mike Topalovich discuss what agentic AI means for the Salesforce ecosystem: the real productivity gains, and the risks that come with them.
Key talking points:
- The “one-person army”: How AI connected to a Salesforce org can now handle design and build work, from fields and flows to Apex and LWCs.
- Hype vs. reality: Why skipping the groundwork (data, process, governance) leads to “AI slop,” and how the bottleneck shifts from coding to design and integration.
- Guardrails: Harness engineering, human-in-the-loop, and why only experienced people can judge whether AI output is any good.
- 5 skills AI can’t replace: Governance, judgment, accountability, empathy and trust.
- The danger of human-like chatbots: Why treating AI as a person, or as a source of empathy, is a problem.
- Changing roles: Which roles (admins, “order takers”) are most at risk, and where humans still add value.
- Moving beyond hourly billing: Products, productized services, managed services, advisory retainers and value-based pricing (including Jobs to Be Done).
- Managing the enterprise like a product: A holistic approach to releases across systems.
- Protecting yourself: Setting boundaries so AI-fueled productivity doesn’t lead to burnout.
The takeaway
Although the webinar started with some technical difficulties, it ended up being a great conversation.
Category:
Salesforce