For the last two days, I’ve been at Northeast Dreamin in Manchester, New Hampshire, and it’s been a blast!
Some familiar faces were present, most of whom I met in person while at the Salesforce World Tour in NYC earlier this year.… Read the rest
This email may be a little controversial. I don’t mean it to be, but it’s something I’ve noticed more often these days.
Salesforce, as a company, has certain targets to meet. They tend to focus the client’s attention in a very specific way.… Read the rest
Let’s say you have a few webforms to design, which will be embedded into a public facing website, and used by a non-authenticated user
When a form is submitted, it’ll be send to Salesforce, applying a previously discussed webform pattern.… Read the rest
This is the age-old apex trigger question, but for flows. Should an object have one after-save trigger flow or multiple?
In apex, it was usually recommended to have a single apex trigger handler that organized which subclass was called based on the type of trigger (after insert, after update, etc.).… Read the rest
While working with a Salesforce client recently, I noticed they used an interesting reporting structure.
There was a report folder called “Development”, used by the development team. Under that were several subfolders, one per calendar year.
The reports in each subfolder were slightly different, and some in the 2023 folder still had the label of 2021.… Read the rest
Salesforce training isn’t something you do once the project is launched and is never discussed again. It’s an iterative process you need to keep in mind at all times.
Why is that?
Because people don’t remember everything they’ve been taught on the 1st pass.… Read the rest
How many Salesforce sandbox instances should you have? What is each of their purposes? What are their inputs and outputs? When do you migrate from one to another?
At the absolute minimum, there should be one sandbox for development and testing.… Read the rest
On Oct 11, 2023, I’ll be publicly presenting Dryad Receipting, a modern and easy-to-use tax receipting Salesforce application for Canadian nonprofits.
The event is hosted by a Salesforce user group and I’m super excited about it!
Until now, I’ve only been demoing the app to potential partners and clients.… Read the rest
Error messages in Salesforce validation rules have a lot of responsibility. They are not just supposed to indicate what went wrong, but be specific about why, and mention what to do about it.
For example, let’s say if “Reason Code” (which is a picklist) has a value of “Other”, then the field “Reason Code Other” (which is text) is required.… Read the rest
As a Salesforce consultant conducting a technical discovery session, you need to ask a lot of questions.
Having a handy reference guide to keep track of key topics to discuss is useful, so below is my checklist.
You’ll notice they mostly consider Sales Cloud.… Read the rest
Years ago, I noticed there was an important feature missing from Salesforce core. It wasn’t well filled by 3rd party apps either, and that’s generating tax receipts for Canadian nonprofits.
Admittedly, tax receipting isn’t the sexiest topic. But charities need to issue receipts, and Canadian rules are precise and strict.… Read the rest
Today was the 1st working session with a new client. It’s for a Salesforce discovery project, and was the 1st of many technical sessions.
Here’s how I prepared for and conducted that 1st session.
I first reviewed the Statement of Work (SOW), to make sure I fully understood what the business goals of the project are.… Read the rest
Website forms, or webforms, or just forms, are awesome. They allow you to easily collect information from people who may or may not exist in Salesforce.
They often come with a built-in native Salesforce connector, allowing you to submit data to one or multiple objects (often the Contact, Account, and Opportunity).… Read the rest
These days, it feels like every social channel is talking about Dreamforce next week. It’s although you cannot escape the consistent messaging from every direction.
It’s also clear the main topic this year is AI.
I’m sure the event will be spectacular this year.… Read the rest
What exactly separates the experienced Salesforce consultant from the junior?
From my perspective there are four main factors:
A famous saying that stuck with me for years is, “You must learn from the mistakes of others – you will never live long enough to make them all yourself.” This quote is attributed to Eleanor Roosevelt and can be applied to the Salesforce world.… Read the rest
I had a recent conversation with a student of mine with an interesting question, and I thought you might be interested in hearing the key points.
He is a full-time employee at a Salesforce agency and liked the predictable income, but wanted to know his options for long-term growth.… Read the rest
One of the advantages of starting a career in Salesforce is its low barrier of entry.
I’ve heard of several success stories in which someone with no prior Salesforce experience teaches themselves using free resources, gets the admin certification, and then lands a $80,000/year job, all within 6 months.… Read the rest
I often advocate for being a Salesforce specialist instead of a generalist. There are numerous benefits to selecting a specific focus and then diving deep to become a specialist in that group.
When looking from a higher perspective, however, we are all already specialists: While we continue work with Salesforce, we are platform specialists.… Read the rest
Let’s finish with part 3 of 3 of the “usual suspects” for the technical deliverables in Salesforce discovery projects.
3. Environment Release Strategy
Purpose:
Usage:
Let’s continue with part 2 of 3 of the “usual suspects” for the technical deliverables in Salesforce discovery projects.
3. User Flows
Purpose:
Usage:
Required:
Example:
4.… Read the rest
When conducting a Salesforce discovery project, there are a number of technical deliverables. Here are the usual suspects:
1. Current and Future System Landscape
Purpose:
Usage:
Required:
Example:
2.… Read the rest
Here’s a cheeky hack to avoid certain projects: Overprice yourself.
I’ve only done this a few times myself, as it sometimes feels a little dirty. Necessary, but nevertheless dirty.
For example, let’s say a potential client has unreasonable expectations of what Salesforce can actually do.… Read the rest
There are a couple methods to report on changes to Salesforce data.
The most common is field history. To summarize, once enabled, you can report on when field changes occur, the old value and the new values.
To enable this feature, navigate to the desired object in Object Manager and click “Set History Tracking” from the Field & Relationship menu.… Read the rest
Since several readers were intrigued by the conversion rate email from yesterday, here’s more food for thought.
I was reading the webpage Measuring Conversion Rates in Salesforce and Gabrielle has another perspective on this topic.
She defines the conversion rate as a transition.… Read the rest
A client of mine told me they want to have a Salesforce dashboard component that displays a conversion rate. I asked for clarification, and how this metric would be used. As you know, asking why is an important step before you begin the design phase.… Read the rest
Recently I did a Salesforce audit for a client. They had a number of issues with their instance, and wanted a review from an independent expert.
The main person responsible was an Accidental Admin, and wasn’t given sufficient time to design a modular and scalable data model.… Read the rest
Depending on the client and the project, or even for a particular moment, being a Salesforce consultant can feel like being a firefighter or a janitor.
A firefighter is someone who jumps into risk and uncertainty, and saves the family from the burning building.… Read the rest
Every once in a while, you’ll need to use static variables in a Salesforce automation. These variables may be different in sandboxes and in production. But once they are set in a sandbox, they don’t change often.
To illustrate the option, imagine a simple example where we want to assign accounts to a specific user.… Read the rest
There’s a temptation that just because you can rename standard objects, you should. Common examples are
Here are several reasons why this is a bad idea.
1. Inconsistency
It’s generally bad design practice to have the label and API name be different.… Read the rest