I’ve been working with one client for a couple of years. The CEO is kind and he always had a specific vision on how he wanted the organization to grow.
The projects were always fixed price, with a client business outcome. Our commercial agreements were simple and straightforward.
Recently however, someone else has taken over as the main contact.
This director has a very different approach to projects. He’s fixated on hourly billing, trying to squeeze every dollar to its max potential.
Neither approach is technically wrong, but working with the director is proving challenging. For example, he recently requested a list of all issues they experienced in the last 12 months, what the issues were, and how long it took to fix them.
As we had a monthly support contract, none of these metrics were ever tracked. That’s one of the advantages of a monthly subscription – there’s less administrative work.
I’m trying explain the advantages of a fixed monthly subscription, which includes:
- No budget fluctuations
- The ability to contact me anytime without needing to make a financial decision
- Confidence in knowing that any issues will be resolved ASAP, regardless of how long it’ll take
The takeaway
I believe a steady monthly subscription serves you and the client better than a bank of hours.