I’m still trying to grasp the benefits of Agentforce beyond using it in a call center. It seems that while there may be some edge cases, most use cases involve call deflection.
Undoubtedly, this will change over time, but at the moment (and for the foreseeable future), Agentforce is still a niche solution looking for a problem to solve.… Read the rest
Here’s a followup to yesterday’s article about Salesforce MFA Requirements June 2026.
Implementation partners will also be hit hard, as it’s typical for multiple admin, devs, and consultants to all use the same user login to work.
Some people have called for Salesforce to provide free and temporary user licenses for these situations.… Read the rest
Lots of people are chatting about Salesforce’s recent announcement regarding the new phishing-resistant MFA enforcement.
Most people talk about why Salesforce is doing it, and the negative implications.
For example, nonprofits will be hit harder than most organizations, since it’s normal for volunteers to share logins (although they usually login only one at a time).… Read the rest
You have seen an email from Salesforce that spoke about deprecating SOAP API logins in the Summer ’27 release.
This functionality allowed external systems to log in to SF using the SOAP API. Although not as popular as REST API (or other forms of authentication), SOAP is robust.… Read the rest
Being a Salesforce Consultant can be draining. Imagine working on multiple projects simultaneously and having to switch contexts multiple times a day.
I’ve discovered a life hack that allows me to keep efficiency strong throughout the entire day, and want to share it with you.… Read the rest
Note: This is my once-a-year personal campaign announcement.
Last year, my 89-year-old, super-active dad was diagnosed with stage 2 bladder cancer. Thanks to a quick response, he is now in full remission.
This year, I’m campaigning once again for the Canadian Cancer Society, and in his honor.… Read the rest
While at TND 2026, I attended various speaking sessions. One of my favorite was hosted by Pei Mun Lim. Pei is a titan in the Salesforce industry, and very well known in the UK and Europe.
Her talk was titled, “Architecting Your Future-Proof Career in the Age of AI”.… Read the rest
Yesterday and today were the True North Dreamin’ conference in Toronto, Ontario. While I didn’t ask how many attended, it felt larger and more organized compared to last year.
As the first official sponsor, we had first choice of booth location.… Read the rest
The other day I was talking to my nephew about his school options. He’s finishing high school next year and needs to decide which program to choose from in college.
His two main choices are psychology and the audio-visual program and he was leaning towards the former.… Read the rest
While in Spain, there was a moment in which I was travelling between two cities. I had rented a sports car, and loved the thrill of zooming around on perfectly paved roads in a small sedan. Windows down, music blasting, kinda thing.… Read the rest
Yesterday I flew from Madrid, Spain to Montreal, Canada. Madrid is 6 hours ahead.
To climatize to the new timezone, you’ll often hear that it takes about 1 day for each hour . That translates to approx 6 days. I’ve hacked it so that it only takes me a single day.… Read the rest
It’s no surprise that duplicate management in Salesforce is not awesome. This is especially true regarding reports.
Once your matching rules and duplicate rules are setup, you normally add the Potentially Duplicates component to the lightning page. This component flags you when it detects a potential duplicate.… Read the rest
A recent client of mine achieved a new title: the worst configured Salesforce implementation I’ve ever seen.
Talk about things NOT to do:
This is was implemented by a previous vendor.… Read the rest
Over the past few weeks, I’ve received a number of emails from salesforce with the following text.
“We are writing to inform you that we have identified … what appears to be the re-use of OAuth tokens within your organization. This activity specifically involved an anonymizing proxy.”… Read the rest
Another day, another Salesforce quirk.
While coaching a client today, I noticed something that had not caught my attention before. When building a report and choosing a report type, Salesforce is inconsistent with the data model.
Sometimes a top-down approach is used.… Read the rest
Salesforce recently added a disturbing new feature. And the news is causing quite a splash.
By default, your org currently sends your customer data to Salesforce so they can train their AI models.
You can opt-out of this feature by navigating to Setup > Einstein > Opt Out of Customer Data Access, and toggling the checkbox to Off.… Read the rest
Salesforce recently renamed AppExchange to AgentExchange.
As I’ve previously predicted, the “Salesforce” will be probbaly renamed to “Agentforce”. This could be announced at Dreamforce this year.
Renaming AppExchange is the next logical step in rebranding the entire ecosystem.
While AppExchange had a strong brand, not everything on the site is for agents.… Read the rest
The big news from last week is from Marc Benioff. He claims Salesforce is now headless.
“Headless” means the back-end logic is completely separate from the front-end UI. This effectively means you can replace the UI with something other than Salesforce’s.… Read the rest
Within 24 hours, more than 77 people registered to The “Good Enough” Consultant Referral Program. Clearly there’s a need.
I’m in the process of digesting this information, and we’ll see where this goes. For now, I’m excited about the possibilities.… Read the rest
In the past several weeks, I’ve been asked to find trusted Salesforce individuals.
These are people with whom I’ve worked with before, or know me from these emails. They reach out and ask whether I know someone with a particular set of skills.… Read the rest
On May 11-12, True North Dreamin returns in Toronto.
As last year, I’ll be a sponsor and a speaker.
As a sponsor, we’ll promote Dryad Receipting for Salesforce. The app grew by 400% last year, and we hope to match that growth this year.… Read the rest
Every once in a while, your client will mention there’s a bug. Perhaps a field isn’t being populated correctly.
In these cases, follow these steps:
Regarding data issues, the step 6 actually has two parts
It’s important to complete these two steps in that order.… Read the rest
For nonprofits, Salesforce now offers a native tax receipting solution. It’s designed for Agentforce Nonprofit (aka Nonprofit Cloud), and it’s a welcomed feature.
But is it good enough?
My latest article from Salesforce Ben breaks this down.
Pros:
Cons:
Since you should never hardcode content in apex, here are some alternatives places to store it:
1. Custom Settings
The main and current location to store data. Custom Settings are like custom objects used by the system. You can create custom fields and access them from most places (like flow).… Read the rest
I’m working with a client who’s had a very difficult time updating their outgoing emails and SMS messages. And no wonder, the previous consultant set them up this way.
Emails used Visualforce pages, with tons of extra html and css syntax.… Read the rest
As you add more and more fields to a page layout, it’s important to consider structure and UX.
For example, it’s generally not a good idea to have 25 fields in a single section on the page, especially when there are 20 fields in the 1st column, and 5 fields in the 2nd.… Read the rest
In the nonprofit industry, the following record types exist for opportunity:
And it’s not uncommon for clients to add several more.
In general, record types are used less these days due to the rise of the dynamic functionality of Lightning Record Pages.… Read the rest
It still surprises me how many times I’ve seen orphaned page layouts.
I’m working with a new client, and there were 5 layouts for the contact object.
At a quick glance, you would expect the Contact Lightning Layout to be used.… Read the rest
One of the sessions I attended at dreamOle was about the future of work.
Here are the top 10 skills needed in the coming years, as cited from “WEF Future of Jobs Report 2025”:
Al & Technology:
Human Skills:
Adaptive Mindset:
Leadership:
Notice that while there are 3 AI-related skills, the rest are very human skills.… Read the rest
Last week was dreamOle in Valencia, Spain. I don’t have as many contacts in Europe as in North America, but it was good to start seeing some familiar faces.
Here are three takeaways from the event:
1. Security is top of mind.… Read the rest